Rude folks.
Its a hardware store. Went in tbe other day needed some stainless steel screw, and some other things. Went to the register to pay. My chip in my company card would not work there. So i said run it three time and reader will then say swipe. Then kristen said no we cant do that, per the owner won't allow seipes only chip. She then said give me a another card or you can go to an atm. Im not putting work stuff on my personal card. I asked to speak to the owner or manager she gave me his name and phone number. With customer service like that I can see the future for this place is fading, I will never step foot in that store again and will pass the word to others . Places like this one make it easy for home depot to succeed.
Helpful staff, surprisingly good and varied inventory despite being smaller than Home Depot or Lowes. Competitive prices.
This store shows as a Ace hardware store and as such I expected to return item that I had purchased a week earlier from a near by Ace store here. First the csr said they dont carry this product here so they cant accept the returns. I told him I saw the product in their aise;he demanded I show it to him so I showed him the aisle where they carried the product; upon showing he said he still can't accept it. The manager I spoke to came shaking his head saying he won't accept the return.
Great place, super helpful staff and I got what I needed quick and easy. Fun layout too.
I am gonna call ace corporate and Inquire about their returns policy.
2ndly town center location needs some people skills.
So Notice to folks like me who think Ace hardware is same like home Depot or better for returns: it is not, it is bad. You have to do return in same store.
There was no politeness in the way they treated the situation.
Also, just perhaps, maybe, or may be not,some diversity training because I could see the difference in treatment.
Will no longer be shopping at Town Hardware since they have decided not to honor any coupons other than their own.
Town Center Hardware is a US Hardware Store based in Lake Forest Park, Washington. Town Center Hardware is located at 17171 Bothell Way NE, Lake Forest Park, WA 98155, USA.
Please contact with Town Center Hardware using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Town Center Hardware opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.